AGREEMENT
The Terms and Conditions contained herein are the exclusive terms and conditions for the sale of products from Wick's Sports Lettering (Seller).  Any entity that enters in to a business transaction with the Seller will be referred to as the Buyer.  The Buyer agrees that the terms and conditions stated herein constitute the final, complete, exclusive expression of the agreement between Seller and Buyer.  The Buyer, by submitting any order request for an order, hereby agrees to the terms and conditions set forth herein and acknowledges that Buyer has read and understands the same.  By submitting an order, requesting to purchase any product, or taking receipt of Seller's products, Buyer consents to the exclusive jurisdiction of the state and federal courts located in the State of Virginia.  The Seller reserves the right to modify these Terms & Conditions at any time without notice to the Buyer.

QUOTES
Quotes are free of charge and can be issued in writing or provided over the phone.  Phone quotes are good for 5 working days from the date issued provided customer leaves their name and phone number. Written quotes in an authorized printed quote document are good for thirty (30) days from the date issued.

WORK ORDERS
Buyer acknowledges that they have reviewed the job description as documented on their work order quote or invoice for spelling, design, layout, and over all correctness.  Buyer shall provide a signed and dated copy of this quote or invoice to the Seller before any work will commence on their order.

TURN AROUND TIME
Most work orders are scheduled for 2 week turn around (10 working days) from the date of order placement. Failure of the Buyer to provide art proof approval in writing by faxing signed proof back to Seller may delay deliverable date.  We ask that the Buyer always proof art promptly to avoid any production delays.  Longer turn around times can occur during our busy season or for special orders.   The Seller's sales representative will always determine turn around time for the Buyer during initial order entry.  Seller's website orders are also subject to 5 to 10 business day turnaround on all placed orders.  Website orders that can not meet this standard will be explained to the Buyer and the Buyer can elect to wait or request a full refund of the purchase price.

ORDER CANCELLATION
In the case of an order cancellation, if the Seller has already commenced working on the order, he shall be entitled to full reimbursement for any costs already incurred. Further, the Buyer will be subject to a 25% restocking fee for any items that have not been printed and can be returned to the Seller's supplier. Any items that can not be returned and were not printed (or embroidered) will be charged to the Buyer at undecorated market price.  All reimbursements shall be taken from the Buyer's advance deposit and the balance refunded to the customer.  In the event that no deposit was collected or reimbursement exceeds deposited amount, the Buyer will be responsible for settling outstanding balance within 5 days of cancellation.

PAYMENT TERMS
For all new customers we require a 50% deposit, which will not earn interest, at the time the order is placed.  Remaining balance is due at the time order is picked up, delivered, or prior to shipment of order to Buyer.  All orders are subject to a +/- 5% fill deviation, and the amount invoiced will be increased or decreased accordingly.  Final invoice amount may vary from quote due to misprints, bad stitching, and/or manufacturer's defect.  Net 30 terms are available for repeat Buyers pending acceptance of a credit application and/or personal guarantee.  Acceptable methods of payment are Cash, Check, Visa, MasterCard, American Express, Discover, and pre-approved Buyer P.O.s.  Seller reserves the right to request payment in full up front.

TAXES
The Buyer will pay all sales, use and other taxes and impositions, except net income taxes, due or arising in connection with this sale or applicable to the goods after delivery.

BAD CHECKS
If a Buyer's check is returned for any reason, the Seller will assess a $25 processing fee to Buyer's invoice for each occurrence. All other late payment fees will still apply.

RETURNS AND REFUSALS
In no case are goods to be returned without first obtaining Seller's permission. Seller reserves the right not to accept the return of goods from a Buyer who has waited for more than five (5) business days after the date of order delivery before notifying the seller of the defective merchandise.

REJECTS
Buyer will have first right of refusal to purchase rejected or missprinted goods at a reduced cost to be determined by Seller.  If Buyer declines to purchase rejects/misprints, Seller has the right to sell them as seconds or irregulars in any manner he sees fit.  The only exception to this policy is for public safety organizations (ie. Police, Fire, or any other protective service) where embellishment results in recognizable uniform apparel of protective service or is otherwise against the law to be sold to non-authorized persons.  These goods will be destroyed in a manner deemed appropriate by the Seller.  For goods provided by the Buyer for decoration, Buyer shall be entitled to all rejects.  Reject rates on Seller's goods shall be within excepted industry standards.

SHORTAGES OR DAMAGES
All claims for shortages or damaged goods must be made by the Buyer within 72 hours of receipt of merchandise.

OVERRUNS OR UNDERRUNS
Overruns or underruns not to exceed 5% on quantities ordered and/or the percentage agreed upon over or under quantities ordered shall constitute acceptable delivery. Seller will bill for actual quantity delivered within this tolerance. If customer requires guaranteed "no less than" delivery, percentage tolerance of overage must be doubled.

SUPPLIED GARMENTS
The Seller is not responsible for garments that are defective from the manufacturer. We can not guarantee printing on customer supplied garments. Certain fabric treatments may lead to ink bleeding or lack of adhesion. Special materials like Nylon, Satin, Lyrcra, Jackets, or other garments requiring Nylobond additive in the ink or garments requiring special handling or setup will incur additional production fees.

ART PROOFS
An art proof will be faxed, emailed or otherwise electronically provided to the Buyer prior to the commencement of garment decoration.  The art proof must be returned to the Art department with the appropriate Approval designation box checked and the signature of the Buyer.  If a revised art proof is required, the request must be made when the previous art proof is returned without approval.  Seller regrets any errors that may occur through production undetected, but cannot be held responsible for errors if the work is printed per Buyer's specific approval or if changes are communicated verbally absent a revised and approved art proof. Seller shall not be responsible for errors if the Buyer fails to communicate additional or overlooked art changes in writing via an art proof after having submitted a previous art approval or has, against the Sellers advice, instructed Seller in writing to proceed without an art approval submission.

ARTWORK SPECIFICATIONS
All Buyer submitted artwork must adhere to the following specifications or be subject to an art fee of $50.00 per hour for any required modifications. Submitted screen print or embroidery artwork needs to be in a vector based format and must have all text converted to OUTLINES.  (Note: Converting to outlines is very important as we may not have some of the fonts used in your design.)  Vector based formats include CDR (Corel Draw), AI (Adobe Illustrator), or an EPS (Encapsulated Post Script) based format.  Artwork submitted for Direct To Garment (DTG) printing must be at minimum a high quality bitmap image with sufficient size and DPI quality to allow for acceptable printing.  Specific bitmap size values will be dependent on the final size of the print.  The Sellers art department will evaluate Buyers submitted bitmap images for acceptability for printing.  All other formats are subject to modification to make print worthy and thus will be assessed an art fee based on time required to convert. For a detailed explanation of our artwork specifications ask your salesperson for a copy of our Artwork FAQ.

PREPARATORY WORK
Sketches, copy, dummies and all preparatory work created or furnished by the Seller, shall remain his exclusive property and no use of the same shall be made, nor any ideas obtained there from be used, except upon compensation to be determined by the Seller.

PREPARATORY MATERIALS
Artwork, type, screens, negatives, positives, color separations and other items when supplied by the Seller shall remain his exclusive property unless otherwise agreed to in writing.

GARMENT COLOR (DYE LOT)
Seller has no control over the colors of garments received from various manufacturers and/or distributors.  Seller therefore cannot guarantee exact color match across dye lots, styles, sizes, or manufacturers from one order to the next.  The Seller will make every effort to match a customer's order as closely as possible, and inform the Buyer immediately if color variation is deemed by the Seller to be substantially different between items on the same order prior to decorating.  Please be advised, however, that the colors shown on manufacturers and/or distributors color charts may vary slightly from the actual garment color.

COLLECTION ACTIONS
If the Buyer fails to pay the purchase price, or any part thereof, when due, the Buyer will further pay a service charge (i) at the rate of 24% per annum applied to the unpaid balance of the purchase price, if the purchaser is a corporation; and (ii) at the highest lawful contract rate permitted under the laws of the state of Seller, applied to the unpaid balance of the purchase price, in all other cases.  In addition the Buyer agrees to pay a collection fee of 25% of the unpaid purchase price should it become necessary for the Seller to engage outside professional services in the collection of an obligation due to the Buyer's failure to duly and punctually pay the unpaid purchase price as well as all reasonable attorney's fees with court costs.

LIABILITY
The Seller shall not be liable for any breach, default or delay caused by inability to obtain transportation, inability to obtain materials, delay in transit from a manufacturer or supplier or failure to make delivery by a manufacturer or supplier, shortage of fuel, failure of sources of supplies, strike, lock out, labor disputes, fire, flood, accident, invasion, riot, war, revolution, embargo, restraint or demand of the United States or any other government, failure of Buyer to perform its obligations with respect to this transaction, or any other cause or contingency beyond the control of the Seller.

INDEMNIFICATION
The Buyer will indemnify the Seller, and hold the Seller harmless from and against all claims, demands, liabilities and expenses, including (without limitation) claims of infringement of patent, trade mark, copyright or other proprietary right, invasion of privacy, or any other matter, arising from the use of any picture, plate, advertising copy, specifications or material furnished to the Seller by the Buyer or prepared by the Seller at Buyer's request including reasonable attorney's fees with court costs.

BUYER'S PROPERTY
The Seller will maintain fire, extended coverage vandalism, malicious mischief and sprinkler leakage insurance on all property belonging to the Buyer, while such property is in the Seller's possession; Seller's liability for such property shall not exceed the amount recoverable from such insurance.

DELIVERY
Unless otherwise specified, the price quoted is for Buyer pickup of order at Seller's store location at 8766 Richmond Hwy., Alexandria, VA. 22309.  Orders marked for shipping will be sent via a traceable delivery service such as UPS, FedEx, or USPS as requested by the Buyer, at current shipping rates for selected carrier and method of shipment.  Shipping charges will be added to Buyer's invoice at the time of shipping, possibly modifying the quoted amount for order if shipping was not estimated at time of order placement.  Special Delivery by the Seller will be accommodated on some orders at the sole discretion of the Seller.

GENERAL WARRANTY
Seller shall disclaim any and all express or implied warranties of merchantability or warranty of fitness for a particular purpose. Although the Seller uses quality materials, due to the wide variation in laundering conditions and detergents, Seller does not guarantee against fading or shrinkage of garments during laundering.  Seller will replace any garment deemed defective in quality or workmanship at the Seller's discretion and at no charge to the Buyer provided that defect is immediately reported to the Seller within 72 hours of receiving the defective product.

SUBSTITUTIONS
Seller reserves the right to substitute as needed materials of equal or better quality with notification and subsequent approval by the Buyer, unless advance notification is waived by the Buyer in writing.

PACKAGING
All items shall be "bulk" packaged.